Contact us
- Player support
- support@vls.co.th
- Business, press, and privacy requests
- admin@vls.co.th
- Response time
- Within 1–2 business days (Monday–Friday, Bangkok time, UTC+7)
- Studio
- Varlon Studio — Bangkok, Thailand
Reporting a bug
To help us fix an issue quickly, please include:
- Your device and OS version — on iPhone or iPad, Settings → General → About; on Android, Settings → About phone; on PC, the Windows or macOS version you are running.
- The store you installed from — App Store, Google Play, or Steam.
- The game version, shown at the bottom of the in-game Settings screen.
- What you were doing when the problem happened.
- A screenshot or screen recording, if you have one.
Frequently asked questions
Which platforms will your games be on?
We are building for iPhone and iPad, Android, and PC via Steam. Our first title is still in development and has not been released yet; the answers below describe how support will work once it ships.
How do I restore my purchases?
Open the in-game Shop and tap Restore Purchases. Make sure you are signed in with the same account used for the original purchase — your Apple Account on iOS, your Google account on Android, or your Steam account on PC. Purchases cannot be restored across different stores. If a purchase does not restore, email us with the date of purchase and we will help.
How do I get a refund?
Purchases are handled by the store you bought from, not by us. Request a refund at reportaproblem.apple.com (App Store), Google Play refunds, or Steam Support. If the store declines and you believe the charge was an error on our side, contact us.
How do I transfer my progress to a new device?
Progress is saved on your device and, where your platform supports it, to your own cloud save — iCloud on Apple devices, Google Play Games on Android, and Steam Cloud on PC. Sign in with the same account on the new device and your progress will sync. Progress does not transfer between different stores.
Do I need an account to play?
No. We do not operate Varlon Studio accounts. You play with your existing platform account, and we never ask you to register or give us an email address to play.
How do I delete my data?
Because there is no Varlon Studio account, deleting the game removes your local save, and clearing the cloud save held by iCloud, Google Play Games, or Steam Cloud removes the backup. To have anything else deleted from our systems, including past support emails, write to admin@vls.co.th and we will confirm once it is done. See our Privacy Policy for details.
Is the game free to play?
Pricing for each title is shown on its store page. Where a game is free to download, it may include optional purchases for cosmetic items and convenience — nothing required to finish the main campaign is behind a purchase.
What age is the game suitable for?
The age rating shown on the store product page for your platform is authoritative. Our games contain no gambling, no user-to-user messaging, and no third-party advertising.
I have a question that is not answered here.
Email support@vls.co.th. A real person on our team reads and replies to every message.